General terms & conditions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@uvcparts.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@uvcparts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@uvcparts.com.
Orders placed before 12.00 will be processed the same day. Depending on stock, we will prepare them for shipping the same day. Because our transport partner has different pickup times we can not promise that your shipment will leave the same day. that is why we promise a shipment within 2 days. you will receive the track and trace code once the shipment is created.
VGE B.V., located at Nieuwe Eerdsebaan 26, Schijndel, is responsible for the processing of personal data as reflected in this privacy statement.
Contact details
Nieuwe Eerdsebaan 26
5482 VS
Schijndel
The Netherlands
+31(0) 88 222 1999
Personal data that we process
VGE B.V. processes your personal data because you use our services and/or because you provide them to us yourself.
Overview of personal data for processing
First name and surname
E-mail address
IP address
Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
Location details
Data about your activities on our website
Data about your surfing behaviour across different websites (e.g. because this company is part of an advertising network)
Internet browser and device type
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@vgebv.nl and we will delete this information.
For what purpose and on what basis we process personal data
VGE B.V. processes your personal data for the following purposes:
Sending you our newsletter and/or advertising brochure
Calling or e-mailing you if this is necessary to carry out our services
Informing you about changes to our services and products
VGE International analyses your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences.
Automated decision-making
VGE B.V. does not make decisions about matters that could (significantly) affect individuals on the basis of automated processing. These are decisions that are made by computer programmes or systems, without the involvement of a human being (for example, an employee of VGE International).
Retention of personal details
VGE BV does not retain personal data longer than necessary for the purpose for which it was provided or required by law. We use a maximum retention period of 1 year for personal data.
Sharing personal data with third parties
VGE B.V. does not sell your data to third parties and only provides them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. VGE B.V. remains responsible for this processing.
Cookies that we use
VGE B.V. uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. VGE B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer tailored content and advertisements.
On your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser's settings.
Viewing, correcting or deleting data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent to data processing or object to the processing of your personal data by VGE B.V., and you have the right to data portability. This means you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation named by you.
You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to info@vgebv.nl.
To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
VGE B.V. would also like to point out to you that you have the option of submitting a complaint to the national supervisory authority, the Personal Data Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
VGE B.V. takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service team or via info@vgebv.nl.
Questions and feedback
We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:
Nieuwe Eerdsebaan 26
5482 VS
Schijndel
+31 (0) 88 222 1999
info@uvcparts.com
This website is commisioned by:
VGE B.V.
Nieuwe Eerdsebaan 26
5842 VS Schijndel
The Netherlands
Address is not for visiting!
T: +3188 222 1 999E: info@uvcparts.comCS is available from Mo-Fri 9.00 to 15.00. We will answer questions within 24 hours on Mo-Fri.